![Managing difficult conversations with consumers](https://www.futurehealthskills.edu.au/wp-content/uploads/2021/10/FHS024-1157106508.jpg)
Managing difficult conversations with consumers
- Estimated Completion Time30 minutes
- BadgeDigital Badge Recognition
- Course Location100% online
- IndustryBy industry, for industry
- EndorsementConsumer endorsed
Designed for:
Existing healthcare employees
Course outline:
- Learn how to prepare for and manage difficult conversations with healthcare consumers.
- Consider strategies to plan and engage in difficult conversations with consumers with empathy across a range of communication mediums.
Learning outcomes:
At the end of this course, you will be able to Identify and reflect on strategies to plan and engage in difficult conversations with consumers
Learning experience:
- Gain an understanding of how to prepare and manage difficult conversations with healthcare consumers
- Increase ability to communicate with empathy and implement strategies to engage in difficult conversations with consumers
- Discuss with a peer assessor, your reflections on your own experience having difficult conversations and opportunities to enhance the customer service they provide