Introduction to customer service

Designed for:

Employees who are currently working within the healthcare sector and are not currently trained in customer service.

Course outline:

• Explore who consumers are in a healthcare setting
• Consider what customer service is
• Apply the key principles of customer service.

Learning outcomes:

This course will enable you to develop the fundamental skills to be able to apply customer service principles to a range of common healthcare scenarios.

Through scenario based learning, you will consider the range of healthcare customers, examine customer services principles to simulated healthcare scenarios and apply these principles to their own job role.

Learning experience:

To successfully complete this microcredential, you will:

1. Explore who consumers are in a healthcare setting
2. Investigate what customer service is
3. Examine common principles of customer service
4. Relate the principles of customer service to good and bad customer service examples
5. Explore and apply the AIDET model of customer service to scenarios and in a workplace setting.