Managing difficult conversations with colleagues

Designed for:

Existing healthcare employees

Course outline:

• Consideration of your communication style and team role and how these impact yourself and others.
• Investigation of how you can enhance team effectiveness.
• Demonstration of an understanding of how you can enhance team communication in discussion with a peer assessor.

Learning outcomes:

At the end of this course, you will be able to develop the fundamental skills to identify and reflect on strategies to manage difficult conversations with colleagues in your own work place.

Learning experience:

• Explore your communication style and team role and how these impact yourself and others by completing and reflecting on your profiles.

• Consider how you can enhance team effectiveness through understanding threats and rewards by exploring tools to enhance communication.
• Identify how you can enhance team communication in discussion with your Peer Assessor.